The Topaz signature pads need an updated SSL certificate to function.  This is a one-time install.  Each computer that uses the signature pad will need to follow these steps:

• Make sure the signature pad is plugged into the computer
• Select the link http://www.topazsystems.com/software/sigweb_update_Cert21.exe
• If the computer asks to “Run” or “Save”, select “Run” (Internet Explorer)
• If the computer downloads the program, select the program on the bottom left to run (Chrome)
• Select “Yes” to allow the program to install

This should allow the signature pad to work.  To test:

• Open any job in DOCUTRACK
• Select “View” for a job from the Open Jobs page (Main dashboard)
• Select the “Customer Forms” tab
• Select “Fill/Sign” for one of the forms
• Select “Sign Electronically” in the top right
• Select the gray “Sign” box
• Sign on the signature pad
• You should see the signature show on the screen

If you have any additional questions, please contact support at 844-760-9916.

Full Topaz installation help guide is available here - https://www.topazsystems.com/Software/sigweb_install.pdf

To verify the signature pad is installed properly, use the Topaz test utility here - https://www.topazsystems.com/software/SigWeb_Test_Utility.exe