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Home > DOCUTRACK Support FAQs > Unable to Log in to Docutrack App - Error Application is Outdated
Unable to Log in to Docutrack App - Error Application is Outdated
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Update app from Google Play store

  1. Open the "Play Store" app on your tablet
  2. Search for "DOCUTRACK by Adaptive Driving Alliance" app
  3. Select the DOCUTRACK icon. The developer is SpringFin
  4. Select the green "Update" button and allow the app to update. If the update button is disabled, please follow the "Manual reinstall" steps below.
  5. Open the DOCUTRACK app and log in.

 

Manual reinstall (only perform if button in step 4 above is disabled)

  1. Open Google Chrome
  2. Enter this address in the browser: https://install.docutrack.app/apk
  3. Once the app downloads, select "Open"
  4. If you see a security warning, select "Allow" or "Settings"
  5. If "Settings" was selected, allow the install of unknown apps in the browser window used to download the app
  6. Tap "Install"
  7. Open the DOCUTRACK app and log in.
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